Refund and Returns Policy
Effective Date: January 18, 2025
At Coolnaripower, we aim to provide the highest-quality products to our customers. If you are not fully satisfied with your purchase, we are here to assist you with our straightforward return and refund policy. This policy outlines the terms under which returns and refunds are accepted.
1. Return Policy
We accept returns on most items within 30 days of purchase. To qualify for a return, the product must be:
- Unused, in its original packaging, and in resalable condition.
- Accompanied by the original receipt or proof of purchase.
Please note the following exceptions:
- Non-returnable items: Certain items, such as opened or used electronics, software, and gift cards, may not be eligible for return. These items will be clearly indicated on the product page.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance. We will provide you with a prepaid return label and a full refund or replacement.
2. How to Return an Item
To initiate a return, follow these simple steps:
- Contact Us: Reach out to our customer service team at info@Coolnaripower.net or call (320) 202-0892 to request a return authorization.
- Pack Your Item: Ensure the product is securely packed in its original packaging, including all accessories and manuals. If the original packaging is damaged or unavailable, please use suitable alternative packaging to protect the product.
- Ship the Item: Once you receive return instructions and authorization, ship the product back to us. You will be responsible for the return shipping costs, except in cases of defective or damaged products.
- Processing the Return: Upon receiving the returned item, we will inspect it and process the return. Refunds will be issued to the original payment method within 7-10 business days.
3. Refund Policy
If you qualify for a refund, we will issue it to your original payment method once the returned product is inspected. Please note that the refund will be for the price of the product only and does not include shipping costs unless the return is due to a defective item.
- Partial Refunds: In some cases, we may offer partial refunds if the product has been opened or used but remains in good condition.
- Non-refundable Fees: Some shipping or handling fees may not be refundable, particularly for international orders.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange a product for a different one, you must return the original item and place a new order for the desired product. The same return policy applies for the returned product.
5. Shipping Costs for Returns
Customers are responsible for the cost of return shipping unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they reach us safely.
6. Restocking Fees
In certain cases, a restocking fee may be applied to returned items. This will be clearly outlined on the product page or specified in the return instructions.
7. International Returns
For international orders, customers are responsible for return shipping costs and any customs duties or taxes that may apply.
8. Contact Us
If you have any questions or concerns regarding returns or refunds, please reach out to our customer service team:
Coolnaripower
Street: 3221 Vineland Ave #66 Baldwin Park, California(CA), 91706
Phone: (562) 924-3145
Email: info@coolnaripower.net